AI & Systems6 min read
Where AI Actually Belongs in a Product Experience
The strongest uses of AI often work quietly inside the product, reducing steps, surfacing what matters, and keeping people in control.
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What we're learning by building.
Notes on product decisions, intelligent systems, and the practical work of turning ideas into working products.
Build Notes6 min read
When AI Finds the Data but a Human Still Needs to Decide
Building an AI-assisted workflow for Travel RewardsGO revealed a harder problem than finding information: deciding when the system has enough evidence to act on it.
ReadProduct Design5 min read
Why Simplicity Wins in Product Design
Complexity is easy to add and hard to remove. The products people return to are the ones that make a difficult decision feel obvious.
ReadProduct Strategy6 min read
Building Products People Actually Love
Love is earned in the details: the moment a product anticipates intent, respects attention, and delivers on a promise without friction.
ReadTrust & Craft4 min read
Designing Technology People Trust
Trust is a design outcome. Accuracy, transparency, and consistency are features long before they are engineering requirements.
ReadLeadership7 min read
Lessons From Product Leadership
Alignment beats velocity. Notes on discovery, prioritization, and leading cross-functional teams through ambiguity.
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